PLEASE NOTE ONCE A PACKAGE IS SHIPPED BY US AND IS SCANNED BY SHIPPING CARRIER AND THEN LOST IN TRANSIT IT IS CARRIER’S PROBLEM. YOU WOULD HAVE TO CONTACT USPS!! THANK YOU FOR UNDERSTANDING
All orders are shipped within 48 hours Monday – Friday 8am – 5pm.
Orders placed on the weekend and select holidays are processed on the next business day.
We use USPS, Fed Ex or UPS to deliver our orders.
Please allow up to 2-7 business days (depending on the method of shipping chosen at checkout ) after your order has shipped for delivery of your order. Any questions or concerns should be addressed to firstname.lastname@example.org. Tracking numbers will be given once you order has been shipped. Please allow upto 24 hours for you tracking number to scanned and entered in the carrier system.
- ALL CANADA ORDERS WILL BE CHARGED FLAT RATE OF $35 USD UNLESS CHOSEN OTHERWISE
Please note these charges do not include any customs, duties, fees that may be charged at the port of entry to your country. All customs, duties and fees will be your responsibility to pay at delivery.
International orders may take from 7-21 business days to reach your country. Once the parcel has reached your country's postal service then any "holds" put on by Customs are beyond our control.
We currently charge a flat rate of $85 for international shipping.
TAXES, DUTIES & CUSTOMS FEE'S
Demure Hijabs ships your package DDU, duties and taxes unpaid, and does not collect VAT, duties and/or taxes and cannot predict what your particular charges may be. For more information regarding your country's custom policies please contact your local customs office.
USPS's local country affiliates will charge the recipient all duty, taxes, and/or brokerage fees C.O.D (Cash on delivery) in the local currency at the time of delivery. All taxes, duties and custom fees are the responsibility of the recipient of the package. Your local post office or carrier can give you information on the method of payment accepted for the duties, taxes and other fee's collected on delivery if any.
Note: Your country may hold or delay your package or any group of packages for several days until they complete any tasks involved with clearing the package for entry into your local city. Check with your local authorities for more information on the purchasing international goods. Our Flat Rage shipping has no weight restrictions.
INTERNATIONAL P.O. BOXES, FOREIGN TERRITORIES
We do not accept orders shipped to PO boxes and Foreign territories.
Our policy lasts 14 days. If 14 days have gone by since the receival of your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: 8636 Fort Hamilton Pkwy Brooklyn New York US 11209.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
To return your product, you should mail your product to: Demure Hijabs 8636 Fort Hamilton Pkwy Brooklyn New York US 11209
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.